Community and child safety rules

Last updated: 9 October 2026.

Published on 9 October 2026. New contractual requirements take effect on 8 November 2026, following the notice period in our terms. Existing rules against illegal conduct, exploitation and abuse continue to apply now.

These rules form part of our Terms of use. They apply to everyone, including creators and space managers, and to chat, profiles, avatars, games, worlds, marketplace items, audio, films, scripts and AI-generated content. Private spaces are covered too.

1. Protect children and teenagers

Genvr accounts are for ages 13 and over. Game content labels do not lower that account age. Everyone under 18 is a minor for these rules. Parents and guardians should help teenagers understand privacy, communication and purchases.

Grooming, child sexual exploitation and abuse are prohibited. Do not build a child's trust to manipulate them, ask for an unsafe relationship to be kept secret, offer gifts for sexual material, or threaten to expose them. Do not request, create, upload or circulate sexual material involving minors, including fictional, altered or AI-generated depictions. Do not arrange sexual contact with a minor, traffic anyone or exploit their labour.

Do not solicit a child's school, address, phone number, private photographs, passwords or live location. Do not pressure a minor into private off-platform contact, an in-person meeting or a relationship with an adult. Gifts, game privileges and creator status must never be exchanged for personal access to a child.

If someone makes you uncomfortable: leave, stop replying, use available block/report controls and tell a trusted adult. Do not send money, private pictures or account details. Contact local emergency services for immediate danger. Do not download or repost illegal material to report it.

2. Sexual content, harassment and harm

Pornography, sexual solicitation, explicit sexual roleplay, sexual services, explicit imagery or audio, and non-consensual intimate material are prohibited. Do not hide sexual content in models, scripts or thumbnails, sexualize another player's avatar or target them with sexual remarks.

Do not threaten, stalk, blackmail, doxx, impersonate, bully or coordinate harassment. Hate speech and discriminatory abuse are prohibited. Do not encourage suicide, self-harm, dangerous challenges or eating disorders, or post graphic real-world injury or cruelty. Fictional game combat must be labelled honestly and must not promote real-world harm.

3. Terrorism, crime and unsafe conduct

Do not promote, recruit for, fundraise for or glorify terrorism or violent extremist groups. Do not provide operational instructions for real-world attacks, weapons crimes, trafficking or serious wrongdoing. Educational discussion must not become propaganda or instruction to cause harm.

Illegal sales, gambling, cash-out betting, malware, credential theft and fraud are prohibited. Do not evade bans, defeat safety filters or move prohibited conduct to another service. Do not solicit passwords, payment details or account trades.

4. Game and space creators

Review the whole experience before publishing and after updates, including collaborators' contributions, scripts, chat features, links, audio and AI output.
Describe content honestly. Do not use an unsuitable age label, misleading thumbnail or title to attract young players.
Keep platform reporting and safety controls available. Do not build hidden communication channels to bypass protections or prevent reports.
Do not collect personal information through forms, game tasks, scripts or rewards. Do not request identity documents, passwords or payment-card details.
Do not require outside chat, an external payment or disclosure of private information to play, collect a prize or join a community.
Address safety complaints, remove unsafe contributions you control, and report serious concerns. Do not retaliate against reporters.
Respect copyright, asset licences and voice/image rights. Obtain required permission before uploading recordings.

5. Fair purchases and rewards

Creators must not exploit young people's trust, inexperience or vulnerability. These requirements apply whenever paid features are offered; they do not mean every payment feature is currently available.

Explain the item, price, currency, duration and limitations before payment. Where coins can be bought with money, do not hide the real-money cost behind confusing conversions.
Require a clear purchase choice. Do not charge for touching a game object, closing a window or accepting something that appears free. Never ask a child for a parent's payment details.
Do not use false scarcity, resetting countdowns, shame, threats, misleading discounts or repeated pressure to induce spending. Do not tell children to persuade their parents to buy.
Do not sell paid random rewards, loot boxes, betting or gambling to minors. Do not promise cash profits, investment returns or guaranteed valuable winnings.
Never make payment a condition for leaving, reporting abuse or protecting an account. Do not withhold a bought item to demand another payment.
Use only Genvr-permitted payment routes. Do not request external transfers, cryptocurrency, gift cards or account trades. Provide clear support/refund information; mandatory consumer rights cannot be waived by a creator.
A minor's click does not replace legally required parental approval. Purchases must comply with applicable capacity, consent and consumer law.

6. Reporting and enforcement

Use available in-game reporting controls or report illegal content. For other community or child-safety concerns, write to info@dpro.at. Provide the relevant account, item or place link, what happened and the approximate time. Share only necessary information; do not attach child sexual abuse material. This is not an emergency service.

Genvr may restrict features, remove content or spaces, and suspend or terminate accounts for serious or repeated violations. Urgent safety cases may require action without warning. Decisions consider evidence, severity and context. Reports do not authorize harassment of the reported person. Relevant evidence may be preserved and competent authorities' lawful requests handled as described in our privacy policy.

Our Terms of use explain decisions and appeals. We do not promise that every harmful message is detected before it appears. Users and creators must follow these rules even when automated tools are involved.